Support

Questions or problems? Email us at support@wormholevpnapp.com — we usually reply within one business day. Please include your iPhone or iPad model and iOS version.

The VPN won't connect

Make sure you have an active WormHole Premium subscription and a working internet connection. Try choosing “Fastest location”, or turn the VPN off and on again. If iOS asks for permission to add a VPN configuration, tap “Allow” — WormHole can't connect without it.

How do I restore my subscription?

Open WormHole, tap the gear icon, then “Restore purchases”. Make sure you're signed in with the same Apple Account you used to subscribe.

How do I cancel my subscription?

Open Settings on your device → your name → Subscriptions → WormHole, or tap the gear icon in WormHole and choose “Manage subscription”. Cancel at least 24 hours before the end of the current period to avoid being charged for the next one. Refunds are handled by Apple at reportaproblem.apple.com.

How do I delete my data?

In WormHole, tap the gear icon, then “Delete my data”. The VPN is turned off and your device's data is removed from our servers. Your App Store subscription is not affected. See our Privacy Policy for details.

Do you keep logs?

No. We don't log the websites you visit, your DNS queries or the content of your traffic.